We take the protection of your personal data very seriously. This Privacy Policy explains how Proviaskills (“we”, “our”, “us”) processes personal information when you use our website, platform, and related services.
1. Controller
The controller within the meaning of Art. 4(7) GDPR is:
Proviaskills GmbH
Example Street 10, 70173 Stuttgart, Germany
Email: support@proviaskills.com
Data Protection: privacy@proviaskills.com
2. Data We Collect
2.1 Data you provide to us
We process personal data that you provide directly, for example when you:
- Create or manage an account on Proviaskills
- Purchase a subscription or enter billing details
- Use our contact forms or support channels
- Invite team members or share projects
This may include your name, email address, company, role, billing information, and any content you upload to the platform.
2.2 Data collected automatically
When you access our website or app, we automatically collect certain data:
- IP address (anonymised where possible)
- Browser type and version, device type, operating system
- Date, time and duration of access
- Visited pages and actions taken within the product
This processing is necessary to ensure system security, stability and to detect misuse (Art. 6(1)(f) GDPR).
2.3 Cookies and similar technologies
We use cookies and similar technologies for:
- Essential functions (authentication, session management)
- Preferences (language, UI settings)
- Analytics and product improvement
You can adjust your cookie preferences via your browser or, where available, our cookie banner.
3. Purposes and Legal Bases
We process personal data on the following legal bases under Art. 6 GDPR:
- Art. 6(1)(b) GDPR – to perform our contract with you (e.g. account, subscription).
- Art. 6(1)(a) GDPR – based on your consent (e.g. optional newsletters).
- Art. 6(1)(f) GDPR – legitimate interests (e.g. security, analytics, support).
- Art. 6(1)(c) GDPR – compliance with legal obligations (e.g. tax and accounting).
4. Third Parties and Transfers
We may share data with carefully selected processors in accordance with Art. 28 GDPR, such as:
- Hosting and infrastructure providers
- Payment processors
- Email and communication services
- Analytics and error monitoring tools
- Customer support platforms
Where data is transferred to countries outside the EU/EEA, this is done on the basis of adequacy decisions (Art. 45 GDPR) or Standard Contractual Clauses (Art. 46 GDPR) to ensure an adequate level of data protection.
5. Data Retention
We store personal data only for as long as necessary for the respective purpose or as required by law. Typical retention periods are:
- Account data: for the duration of the account’s existence
- Billing data: up to 10 years (legal retention under tax law)
- Log files: 7–30 days, unless required longer for security reasons
- Support requests: 12–24 months
6. Your Rights under GDPR
As a data subject, you have the following rights:
- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object (Art. 21 GDPR)
- Right to withdraw consent at any time (Art. 7(3) GDPR)
You can exercise these rights by contacting us at privacy@proviaskills.com.
Supervisory authority
You also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence or place of work. In Germany, this may include the Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI).
7. Security
We implement appropriate technical and organisational measures (Art. 32 GDPR), including:
- SSL/TLS encryption of data in transit
- Role-based access control and least-privilege principles
- Encrypted backups
- Regular security reviews and monitoring
8. Children’s Data
Our services are not directed to children under the age of 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
9. Automated Decision-Making
We do not use automated decision-making, including profiling, that produces legal effects concerning you within the meaning of Art. 22 GDPR.
10. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in law or our services. The latest version will always be available on this page. Where required by law, we will inform you about significant changes in advance.
11. Contact
For any questions regarding this Privacy Policy or data protection at Proviaskills, you can contact:
Data Protection
Email: privacy@proviaskills.com
Proviaskills GmbH, Example Street 10, 70173 Stuttgart, Germany